Consumer Experience & Journey Optimisation
We support providers in strengthening every step of the consumer journey, from first contact through to ongoing care and connection
We conduct comprehensive reviews to identify barriers to performance, streamline operations, and uncover opportunities for improvement
Based on these insights, we co-design tailored strategies to address immediate challenges and drive sustainable improvements.
The result: a clear, connected consumer led experience that strengthens trust and encourages long-term engagement.
Change Management – Sales & Admissions Process Transformation
We help providers revitalise underperforming admissions and sales processes through effective change management.
We assess current workflows to identify inefficiencies, barriers, and gaps.
We then design and implement practical, performance-driven systems aligned with your goals.
The result: ensuring improvements are embedded and embraced across your team for long-term impact.
Board Advisory – Consumer Advisory Bodies & Governance
We support boards with expert advice on Consumer Advisory Bodies and compliance with the strengthened Aged Care Standards and legislation.
We help boards understand the operational and compliance risks of not having a functioning advisory body. We can also chair Consumer Advisory Bodies on your behalf, ensuring independent, high-quality representation.
The result: ensuring boards are well-informed, compliant, and positioned to lead with integrity in a shifting regulatory landscape.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!
Phone: 0418 676 437
Email: info@curaconsulting.com.au